Service user guide
What to expect when your care begins
Understanding your care agreement
Every new Service User receives a Service User Care Contract, the Service User Guide and any other relevant information. Where appropriate, these documents are also provided to their legal representative. Before the agreement is signed, we give you the time and support you need to understand it.
Consent and signed copies
Care2Care signs its part of the agreement, and the Service User receives a copy of the completed contract. Consent must be informed and given freely. If a person can make their own decision, we provide information in an accessible format to help them understand their options.
Keeping your agreement secure
Care2Care stores its copy of the contract securely in the Service User’s file and handles it in accordance with data protection law.
Information in a format that works for you
If you need help understanding this information or would prefer it in another format, please ask Care2Care for support. Depending on availability, formats may include audio, large print, translated versions, easy-read materials or a simplified policy view.
Privacy Policy
How we respect your privacy and protect your personal information
Our privacy commitment
Service Users have the right to privacy in their personal lives, information and belongings. Staff must uphold this right and follow applicable human rights principles, professional standards, UK GDPR, Information Commissioner’s Office guidance and Care2Care’s data protection procedures.
Responding to privacy breaches
We investigate intentional breaches of privacy. Where appropriate, we notify the relevant organisations and use what we learn to strengthen our practice and prevent similar incidents.
Accessible information and support
If you need help understanding this information or would prefer it in another format, please ask Care2Care for accessible support. Depending on availability, options may include:
• audio;
• large print;
• translated versions;
• easy-read materials; or
• a simplified policy view.